Shipping and payment

Please, Note!

On the checkout page, the currency changes automatically depending on the country of the recipient of the goods.

1) Ukraine - Hryvnia "₴"

2) Countries of the European Union - Euro "€"

3) All other countries - Dollar "$"

For all countries, except Ukraine, this is due to the need to process customs declarations and invoices according to international standards, according to which the established rules for payment for goods apply.

When a package is shipped internationally, it may be subject to import taxes, customs duties, VAT and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. You are responsible with ensuring to comply with laws and regulations of the country of destination. Kostumi Store does not have any responsibility on these additional charges that may apply.

DELIVERY METHODS

1.       Pickup from the store

We are always glad to welcome you to our store at the address: Kiev, st. Ivan Vygovskogo 3, office 401. You can try on a suit, accessory, and pay for it on the spot. Warn about your visit so that the product you are interested in is in stock at the office.

2.     Delivery across Ukraine

Delivery across Ukraine is carried out by the courier service "Nova Poshta" and "Ukrposhta".

Delivery cost - according to the carrier's tariffs. Delivery times are from 1 to 5 days. Sending on the same day when ordering before 12:00, the next day when ordering after 12:00. In case of refusal of the goods (except in the case of detection of a defect), the client pays the cost of delivery in both directions. We ask you to inspect the order in the department, since the signature on the document of the transport company " Nova Poshta " or "Ukrposhta" indicates that the goods have been examined and accepted on your part.

3.     Delivery across Kiev

Delivery is carried out according to the carrier's tariffs, courier services (the next day) or a taxi service (day to day). In case of refusal from the goods (except in the case of a defect), the client pays the shipping cost.

4.     Worldwide delivery

4.1.  Standard

Delivery is carried out by the service "Ukrposhta" Sending Air. Delivery time from 7 to 14 days. Shipping costs are calculated automatically according to the carrier's tariffs, depending on the number of suits and the recipient country. We are responsible for the parcel, we track its movements until the client receives the goods. After the parcel is shipped, we provide a tracking number to track your order.

4.2. Express

Delivery is carried out by courier service "UPS Express", "FedEx", "EMS" Sending Air. Delivery time from 3 to 5 days. Shipping costs are calculated automatically according to the carrier's tariffs, depending on the number of suits and the recipient country. We are responsible for the parcel, we track its movements until the client receives the goods. After the parcel is shipped, we provide a tracking number to track your order.

PAYMENT METHODS

1.       Payment upon receipt

You can always pay for your purchase in cash in our showroom at the address: Kiev, st. Ivan Vyhovsky 3, office 401 or when ordering delivery in Ukraine by the transport companies "New Mail" or "Ukrposhta" at the time of receipt of the parcel. At the stage of ordering, select the payment method "Payment upon receipt". The cost of the cash on delivery service is 30 UAH + 2% of the transfer amount ("Carrier's" commission). To avoid such a commission, we recommend that you pay for the goods using the "Transfer to card" or "Online payment on the site" method.

2.     Transfer to card

You can pay for the goods by transferring funds to a PrivatBank or Monobank card. When placing an order, select the item "Transfer to a card" and after placing an order, our manager will contact you to clarify the details of payment.

3.     Online payment on the site

At the stage of ordering, select the payment method "Online payment on the site" and click the button "Confirm order" after which you will be redirected to the payment page.

Enter:

Card number

card expiry date

CUV2 / CVC code

After that, information about the payment status will appear on the page. Online payment takes place on a page protected by security certificates.

Upon receipt of funds to the company's current account, the company's manager will contact the client personally to confirm a successful transaction.

Payment errors

There are several reasons why a payment might not go through. The first and most common is that the card data was entered incorrectly. Try to repeat the operation again. In case the payment fails again, please contact your bank. Perhaps the card does not have enough funds, or it is not intended for payments on the Internet, or is limited for transactions by the bank's security service. It is necessary to remove the restrictions for online payment (online payment) and repeat the payment operation through the website again.

4.     Cashless payments for legal entities

We work with budgetary organizations, legal entities. and physical persons by bank transfer, we provide all the necessary documents. At the stage of ordering, select the payment method "Cashless payments for legal entities". After placing an order, our manager will contact you to clarify the details of the invoice and contract. We send original documents with wet stamps for payment. Your accountant will be able to pay the bill at any convenient branch of the bank.

After ordering

Our manager will contact you to confirm the order and discuss the details of delivery and payment. You can also ask the operator any question regarding your purchase. Delivery is carried out at a convenient time for you, by prior agreement.