Warranty and Returns
FREE RETURN OF GOODS
- You can return or exchange an item that does not suit you within 14 days of receiving your order.
Return / exchange conditions:
- You can return or exchange the product if it does not fit in appearance, defects were found, or the size did not fit. Provided that the product was not in use, and its properties, labels, packaging, factory labels and presentation are preserved. We recommend that you order a free return merchandise service for seven days. Attention, return is possible from the city to which the order was originally sent.
Return / exchange procedure:
- You can return / exchange goods to the store or send it by parcel using the courier service "Nova Poshta" or "Ukrposhta" in original packaging to the recipient's address: Kiev, st. Ivan Vyhovsky 3, office 12, index 04136, branch of NP # 85. You can find out the details of the recipient from the manager-consultant by phone. We undertake the costs of sending defective goods upon return. To do this, by sending a parcel, simply select the payment by the recipient. When sending the item, please do not choose the cash on delivery method. Parcels sent with cash on delivery will be returned to the sender.
- Refunds are made only after we receive the goods that did not suit you.
- You can receive money in the following ways: in cash, to your bank card or to your current bank account.
According to the current law of Ukraine "On protection of the rights and interests of the consumer" (according to article No. 7, section No. 2), the seller is fully responsible for free repair and replacement of goods with a similar one, if the buyer received the goods of inadequate quality. The law operates in conditions when the purchased product does not meet the stated requirements.
- The seller undertakes to accept the goods from the buyer and replace them with a similar one. You are given 14 days to check the quality of products. Delivery of goods from the buyer is carried out at the expense of the seller if the manufacturer's fault is proven.
- In the case of using our free return service, the money for the item will be refunded, excluding the shipping costs.
- When a similar product is not available in the company's warehouse, the seller is given two months to satisfy all the buyer's requirements. In the case of an exchange for a product similar in quality and characteristics, the cost is not recalculated.
- The consumer has the right to make demands to the seller to eliminate defects or faults that are production-related. Replacement of parts and repairs take place within a strictly established time frame, up to fourteen calendar days.
- The buyer's requirements are considered after the submission of documents confirming the purchase and a written statement.
- The seller undertakes to reimburse material losses that were caused by the purchase of low-quality products.
- If the seller proves that the defects or external defects of the products are caused by improper transportation, storage, operation, the seller has the right to refuse compensation for material damage.
- The buyer can negotiate with the seller through a proxy or on his own behalf.
WARRANTY DOES NOT COVER
- Defects caused by use of clothing (wear, repair);
- On tissue with mechanical damage (tear, cut, burn);
- If the protective label is removed, then the item will not be eligible for the return policy and the money will not be refunded.
Inspect the goods carefully at the time of receipt, before removing tags and other original packaging. If you see a reason why it did not suit you, cancel the order immediately. Otherwise, we will not be able to accept returns or exchanges.